Last updated: January 2026. Welcome to Wellness Cure Point These Terms and Conditions ("Terms") govern your use of our website, mobile applications, and all related services. By accessing or using our Services, you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account or using any Wellness Cure Point service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our Services. These Terms apply to all visitors, users, patients, and others who access or use the Services.
2. Eligibility
You must be at least 18 years of age to use our Services. By using the Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. Minors may only use the Services under the supervision and consent of a parent or legal guardian.
3. Account Registration
To access certain features, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for safeguarding your password and for all activities that occur under your account.
4. Service Description
Wellness Cure Point provides telehealth consultations, health and wellness services, insurance facilitation, and related healthcare services. We do not guarantee that any particular service will be available at all times. Services are subject to availability and may be modified or discontinued with reasonable notice.
5. Healthcare Provider Relationship
Healthcare providers on our platform are independent contractors, not employees of Wellness Cure Point. The physician-patient relationship is between you and the healthcare provider. Wellness Cure Point facilitates this relationship but does not practice medicine or provide clinical judgment. All medical decisions are made by licensed healthcare providers.
6. Telehealth Consent
By using our telehealth services, you consent to receive healthcare services via electronic communications. You understand that telehealth has inherent limitations compared to in-person care, including the inability to perform physical examinations. You may request an in-person visit at any time if you believe telehealth is insufficient.
7. Service Limitations
Our Services are not intended for medical emergencies. If you experience a medical emergency, call 911 immediately. Telehealth services may not be appropriate for all conditions, and providers may determine that an in-person visit is necessary. We reserve the right to refuse service when clinically appropriate.
8. Pricing and Payments
All prices are displayed in US dollars and are subject to change with notice. Payment is due at the time of service unless otherwise arranged. We accept major credit cards, debit cards, and HSA/FSA cards. Co-payments and deductibles apply based on your insurance plan. Prices displayed do not include applicable taxes unless stated otherwise.
9. Insurance and Billing
We will bill your insurance on your behalf when applicable. You are responsible for any copayments, deductibles, or coinsurance not covered by your plan. If your insurance denies a claim, you are responsible for the full amount. We will notify you of any denied claims and provide an opportunity to appeal.
10. Refund Policy
Services rendered by healthcare providers are non-refundable. Subscription plans may be refunded on a prorated basis within 14 days of purchase if no services have been utilized. Overcharges and billing errors will be corrected promptly upon verification. Refunds are processed to the original payment method within 5–10 business days.
11. Subscription Services
Certain services are offered on a subscription basis with recurring billing. Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings. Access continues until the end of the current billing period.
12. Appointment Scheduling
Appointments can be scheduled online or by phone. You must provide at least 4 hours' notice for cancellations or rescheduling. Late cancellations may incur a $15 fee. No-shows will be charged the full consultation fee. Providers may be late by up to 15 minutes without penalty; beyond that, you may reschedule at no charge.
13. Cancellation Policy
You may cancel your account and stop using our Services at any time. Cancellation of your account does not relieve you of any outstanding payment obligations. Upon cancellation, your access to health records will be maintained for the period required by applicable law. We reserve the right to cancel accounts that violate these Terms.
14. User Conduct
You agree not to: use the Services for any unlawful purpose; provide false medical information; attempt to obtain prescriptions fraudulently; harass, abuse, or threaten healthcare providers or staff; share your account with others; use automated systems to access the Services; or violate any applicable laws or regulations.
15. Prescription Policy
Prescriptions are issued at the sole discretion of licensed healthcare providers based on their clinical judgment. We do not guarantee that any prescription will be issued. Controlled substances are subject to additional verification and may require an in-person visit per DEA regulations. Prescription refills are subject to provider review.
16. Medical Disclaimers
The information provided through our Services is for general informational purposes and does not constitute medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions regarding a medical condition. Do not disregard professional medical advice or delay seeking it based on information obtained through our Services.
17. Limitation of Liability
To the maximum extent permitted by law, Wellness Cure Point shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services. Our total liability for any claim arising from these Terms or the Services shall not exceed the amount you paid us in the twelve months preceding the claim. This limitation applies regardless of the legal theory on which the claim is based.
18. Indemnification
You agree to indemnify, defend, and hold harmless Wellness Cure Point and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, or expenses arising from your use of the Services, your violation of these Terms, or your violation of any rights of another party.
19. Intellectual Property
All content, features, and functionality of the Services, including but not limited to text, graphics, logos, icons, images, and software, are the exclusive property of Wellness Cure Point and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.
20. User Content License
By posting content on our platform, you grant Wellness Cure Point a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content in connection with providing the Services. You represent that you own or have the right to post any content you submit. You may delete your content at any time through your account settings.
21. Third-Party Services
Our Services may integrate with or link to third-party services such as pharmacies, labs, and insurance providers. These third-party services are governed by their own terms and conditions. Wellness Cure Point is not responsible for the quality, accuracy, or availability of third-party services. Your interactions with third parties are at your own risk.
22. Service Modifications
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, including the availability of any feature, database, or content, with reasonable notice. We will make reasonable efforts to notify you of significant changes. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Services.
23. Force Majeure
We shall not be liable for any failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, internet outages, or other force majeure events. We will make reasonable efforts to resume services as soon as practicable.
24. Privacy Compliance
Your use of our Services is also governed by our Privacy Policy, which is incorporated herein by reference. By using the Services, you consent to the collection and use of your information as described in our Privacy Policy. In the event of a conflict between these Terms and the Privacy Policy, the Privacy Policy shall prevail regarding data handling matters.
25. HIPAA Compliance
We comply with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable regulations. We maintain administrative, physical, and technical safeguards to protect your health information. We require all workforce members and business associates to comply with HIPAA through formal agreements and training programs.
26. Dispute Resolution
Any disputes arising from these Terms or the Services shall first be resolved through informal negotiation. If unresolved within 60 days, disputes shall be submitted to binding arbitration in San Francisco, California, under the rules of the American Arbitration Association. You agree to waive your right to a jury trial and to participate in class action lawsuits.
27. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws provisions. Any legal proceedings not subject to arbitration shall be brought exclusively in the federal or state courts located in San Francisco County, California.
28. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect. The parties agree that any such modification will not affect the enforceability of the remaining provisions.
29. Entire Agreement
These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Wellness Cure Point regarding the use of the Services. These Terms supersede any prior agreements or understandings, whether written or oral, relating to the subject matter.
30. Contact Information
For questions about these Terms and Conditions, please contact: Wellness Cure Point, Legal Department, 3794 Birch Street
El Paso, TX 79905, Email: legal@wellnesscurepoint.com, Phone: +1 270-336-4658. Our legal team is available Monday through Friday, 9 AM to 5 PM PST.
